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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Emma Cummins

Emma Cummins

April 16, 2025

5  out of  5
rating by Emma Cummins
"I loved working with Chris to get my insurance switched over! It was such an easy process and he found a great rate for me!"
We responded:
"We are thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there’s anything else we can do to help, please let us know! Thank you for your business!"
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Matthew Prevette

April 10, 2025

5  out of  5
rating by Matthew Prevette
"Chris Jett has been so helpful in finding the perfect policy for me and my family over the last couple of years. He is always willing to go the extra mile to make sure we are satisfied."
We responded:
"Thank you, Matthew! We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance or financial needs, just let us know!"
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Tracie Tillery

April 7, 2025

5  out of  5
rating by Tracie Tillery
"Working with Chris Jett at Cindy Cason's agency has been a great experience! We had been with another provider for years and no longer felt like a valued client. Chris worked with us to ensure we have insurance coverage that is right for our needs, pointed out insufficient coverages we had in some areas, and saved us money too. Would recommend Cindy's agency and her team."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Please let us know if you need anything!"
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Larry Larceny

April 4, 2025

5  out of  5
rating by Larry Larceny
"Cindy was awesome to say the least, you can tell she truly cares about helping people and not just selling you a policy (unlike other agencies) I learned a lot from her and she made me feel at home throughout the entire process! I can say with confidence that Cindy and her team will be my go to group from here on out!"
We responded:
"Thank you for taking the time to leave us a review! I thoroughly enjoyed working with you and I'm so glad you found us! We look forward to a long relationship with you and aim to always provide excellent customer service. If you ever have any questions or need assistance, we’re here to help!"
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John Garnett

April 3, 2025

5  out of  5
rating by John Garnett
"Jason is great to work with, and seems to be very knowledgeable. Highly recommend Jason Vernatter@ State Farm Insurance."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Mohamed Ba

March 26, 2025

5  out of  5
rating by Mohamed Ba
"Good evening, since I activated my car insurance 🚗 I have never had any problems, you are the best, thank you very much for your help and you make things easier."
We responded:
"Thank you for your 5-star review, Mohamed! My State Farm team and I are happy to be your good neighbor!"
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Courtney Towner

March 26, 2025

5  out of  5
rating by Courtney Towner
"Chris at Cindy Cason State Farm was so easy to work with when switching over our policies from another agency. He was very knowledgeable and quick to respond to calls and emails! I highly recommend this office for your insurance needs!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Mckaila johnson

March 12, 2025

5  out of  5
rating by Mckaila johnson
"Chris Jett made my experience super easy, great customer service & really helped me get the best possible deals! He was great to work with. I highly recommend working with Chris!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Jennifer Jones

March 12, 2025

5  out of  5
rating by Jennifer Jones
"Very easy experience! Everyone has been super polite and professional! Eric has made the entire process as painless as possible! Would highly recommend!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Hiro Adachi

March 11, 2025

5  out of  5
rating by Hiro Adachi
"Cindy and Chris are very easy to work with. Helped me adjust the converge so it fits my need. Thanks a lot!"
We responded:
"Thank you, Hiro! We understand that needs change and we always want to adjust and adapt as necessary to those needs. I'm glad you reached out! Thank you for your business all these years!"
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Derick Brock

March 5, 2025

5  out of  5
rating by Derick Brock
"Just got home/car insurance bundled and saved a pretty significant amount of money! Every dollar saved is a dollar earned, every dollar is hard earned in these times. Mr. Jason was very professional, friendly and easy to talk to! At no point did my wife and I felt forced or rushed, we highly recommend!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Ethan S

March 4, 2025

5  out of  5
rating by Ethan S
"Great service, polite people. Will assist you with anything you may need."
We responded:
"Ethan, thank you for the 5-Star review and for recognizing our customer service! We are always here to help. Please reach out any time!"
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Tranay P

February 28, 2025

5  out of  5
rating by Tranay P
"Jason @Cindy Cason State Farm was very helpful and courteous to me. He was patient, presented options, and didn’t try to pressure me or rush the process. I was looking for homeowner insurance for my condo and Jason took the time to make sure I had the right policy and coverage that was required by the HOA. We also explored life insurance coverage as well and I was able to bundle the two with an affordable monthly cost. I’m appreciative of his help and knowledge and I can’t recall the last time I had such outstanding customer service like this!"
We responded:
"Thank you. Tranay, for the 5-Star review and recognizing Jason and his helpful customer service! We try hard to take care of our customers’ needs. We are always here for you. Reach out any time and thank you for your business!"
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sony tr

January 27, 2025

5  out of  5
rating by sony tr
"Great service! Thank you Eric"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Lillian Brice

January 8, 2025

5  out of  5
rating by Lillian Brice
"Thanks Eric for helping understand what all my policy covers"
We responded:
"Thank you, Lillian, for the shout-out to Eric and the 5-Star review! We aim to inform without overwhelming! Call us anytime. We are excited to have you as a client! Thank you!"
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Tony

December 26, 2024

5  out of  5
rating by Tony
"Jason was extremely helpful in getting my insurance started"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Sierra Chadwick

Sierra Chadwick

November 23, 2024

5  out of  5
rating by Sierra Chadwick
"Jason was very kind and was very helpful with getting my insurance set up. Thank you for your help!!"
We responded:
"Thank you recognizing our agency and, in particular, Jason, with a 5-star review! Let us know if you need anything. We appreciate your business!"
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Jerome Bangudi

November 14, 2024

5  out of  5
rating by Jerome Bangudi
"I like the friendliness of the staff. They are very nice and provide customers with the best service."
We responded:
"Thank you, Jerome! My team is definitely friendly and knows their stuff! Thank you for allowing us to provide 5-star service! Please know that we are here to help! Let us know if you need anything! "
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Matt Richardson

November 4, 2024

5  out of  5
rating by Matt Richardson
"Excellent Management of customer expectations."
We responded:
"Thank you so much, Matt! I appreciate your business AND you taking the time to provide this review. It means a lot!"
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Tammy Garrett

October 18, 2024

5  out of  5
rating by Tammy Garrett
"Jason was very informative, personable and patient while helping with our auto insurance needs. After several calls to other providers he showed more interest and helpfulness which helped the decision, along with the provisions of the plan he suggested to us."
We responded:
"Tammy, I’m so glad you connected with our agency and received 5-Star service from Jason! We certainly will be here for you if you need anything. Thank you for your business and reach out whenever you need something!"
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Mrs. Brittany Joseph

October 11, 2024

5  out of  5
rating by Mrs. Brittany Joseph
"Highly recommend. Eric is the best agent around! I truly have the coverage I need at a price I can afford!! 🤩"
We responded:
"That’s wonderful, Brittany! And, thank you for recognizing Eric with your 5-star review! Let us know if you need anything!"
Profile photo of Catt Hodge

Catt Hodge

October 4, 2024

5  out of  5
rating by Catt Hodge
"Jason took great care of my car insurance needs and even found me discount for life insurance. Actually $100 less, saving us tons."
We responded:
"Catt, we couldn’t be more thrilled with you saving money AND getting better coverages for you and your family. Thank you for allowing us to provide for your insurance and financial needs!"
Profile photo of Theresa Meadows

Theresa Meadows

October 2, 2024

5  out of  5
rating by Theresa Meadows
"Hi, My husband and I switched State Farm offices from Cincinnati Ohio to Florence Kentucky and we are so pleased we chose Cindy Cason’s office. We were asked by Cindy to meet and get to know each other and we met Chris Jett. We began just getting to know each other and we went through our policies to see if what we have in our policies was correct and if there were any changes we wanted to make, we are very happy with our policies. We started talking about past claims and if there was anything that we had questions or concerns about them and Chris listened to us and the last claim we made we weren’t happy with the way it was finalized but we didn’t think that there was any more to be done about it. We talked with Chris more about it and he looked into it further and found that there was some confusion in how it was handled so he followed up with the claims department and in the end we were eligible for more money! My name is Theresa Meadows and my husband Kevin and I would highly recommend the Cindy Cason Ins and Fin Svc Inc as well as Chris Jett and all of her other staff. They truly are willing to help you with any of your insurance needs! I know you can only give them 5 stars but if it was possible we would give them 10 stars."
We responded:
"Theresa, we are so thrilled to have assisted you! We do our best to assist our policy holders by listening, assisting, and providing the best value we can! Most people don’t love figuring out insurance so we pride ourselves with helping figure it all out. It’s what we do! Thank you for the 5-star review! We appreciate your business!"
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Jason Harden

September 18, 2024

5  out of  5
rating by Jason Harden
"Jason from this office has been remarkable to work with. He has continuously gone above and beyond to accommodate my situations and provide us with coverage that has been affordable and better than what we had. I highly recommend their services."
We responded:
"Thank you, Jason! Thrilled to hear that Jason was able to provide to you improved coverage and at a better value! We appreciate you. Please let us know if you need anything. "
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Darren Neely

September 18, 2024

5  out of  5
rating by Darren Neely
"So thankful for Jason, at Cindy Cason State Farm, for guiding me with a policy for my house and automobiles. He worked with a satisfying plan to meet my budget and has followed up with a phone call to see if I have any questions, etc."
We responded:
"Thank you, Darren, for recognizing Jason’s 5-Star service! We appreciate your business and look forward to continuing to take good care of you! Thank you!"